How to solve error message "unable to print 36" on Brother printers




Solution 1:
  • Lift the lid to where the connections cable is.

Solution 2:
  • Clean the clear strip on the carriage assy.

Solution 3:
  • Check the print catridge inside make sure it`s inserted properly.

Solution 4:
  • Verify that something has not stopped the carriage from moving across the paper correctly.
  • Verify there is no scraps caught on either side of the carriage assembly. 

27 comments:

MHili said...

Thx for the instruction. working perfectly again. very appreciated. thanks

Anonymous said...

Where is the clear strip on the carriage assembly?

My Brother MFC 490CW keeps repeating the cleaning function. I have checked for paper jams, reinserted ink cartridges, etc. and still get the error 36 message.

Anonymous said...

Keep getting error 36 message. There is no paper jam, machine is performing cleaning function repeatedly. I don't know where the carriage assembly/clear strip are. Help!

LEH said...

Hi,

A photo has been added !

Anonymous said...

You are a life saver!! Thanks and Merry Christmas.

Foey Shio said...

It works thank you so much

Michelle said...

Exactly, how do you clean this?

Michelle said...

Exactly how do you clean this?

Anonymous said...

A slightly damp kitchen worked for me. Did need to power off after doing it to get the printer to reset.

Sarah Miller said...

This helped so much! - Thank you. I also needed to unplug to get it to reset.

Richard said...

Excellent, problem resolved, thanks very much

I K said...

Seems like this is an old thread. but can somebody help me with the error message "Unable Print 36" for HL3070CW printer. Where are the carriage assembly and connection cable? Thanks!

Jann Lassalle said...

Hi I K,

For Brother HL-3070cw, turn the power off five minutes and then back on again.

Anonymous said...

Just wondering if anyone knows what to do for the brother MFC-8480DN? I have powered off for over 5 minutes, still getting error - help please!

sundance said...

341ok! i'm i love! thanks so much--who knew???

Anonymous said...

Thanks do much. The printer works again

KP said...

Does anyone know how to fix error code "print unable 36" on a brother dcp-9040cn?

MANUEL ROMERA ALBACETE said...

limpia el flex transparante, si quieres foto mi email manuromeralba@gmail.com

Umesh Bhat said...

my Brother DCP 7055 Printer is still showing the message unable print 36.,, what can i do? give me guide.

Jann Lassalle said...

Hi Umesh,

The power supply PCB or the Main PCB Assy could be defective: http://fix-your-printer.blogspot.com/2015/07/brother-pinter-dcp-7055-dcp-7055w.html

eli said...

Thank you thank you thank you...

Mdzabi Nalband said...

print unable 7a error???
solution plz machine dcp 7065dn

Jann Lassalle said...

Hi Mdzabi,

For error Print unable 7a, it could be:

1 - a flat cable connection failure of main motor: check the flat cable and reconnect them if needed.
2 - a main motor failure: replace the main motor
3 - low voltage power supply PCB failure: replace it
4 - main PCB failure: replace it

Anonymous said...

FOR DCP7065B unable to print 36,
try this:
1. Open the front door to access the toner

2. Press the “Clear” button.

3. Press the “Start” button.

(When you press START the screen should clear.)

4. Press the “↓” or “Down Arrow” button.

5. Press the “↑” or “Up Arrow” button.

(When you press the down arrow an ‘E0′ should appear, which will change to ’00′ when you press the up arrow)

6. Press the “OK” button.

(When it say s ‘ACCEPTED’)

7. Close the front door.

Anonymous said...

My MFC295CN coming up with "Printer Unable 36" after bad paper jam . Followed directions in user guide for paper jam and everything seemed to clear but as soon as I went to copy it would start off as normal then give a couple of clicks, would not print and error message would come up again. Double checked for paper scraps but could not see any initially then on left side of carriage way after hitting stop/exit to bring printer head to centre saw what seemed to be black piece of tape covered in ink stuck on the carriageway. Pulled power cord and then removed tape under which was a inch square of what appeared to be a grey sponge material. Wiped off excess ink off carriageway in round the sponge, put power cord back in and hit copy. Machine functioned as normal but copy came out blank. Tried couple of times but no print copies just blanks.
Did I disrupt the inking process when I removed piece of tape?
Denis

Jann Lassalle said...

Hi Denis,

I'm not sure, but it could be a cable unplugged inside the printer. Check for the printhead's fkat cable to be well connected.

Check too the encoder strip: clean it with a dry cloth.

Anonymous said...

Hi Jann,
Actually what I thought was piece of tape when I looked at it again was piece of torn inked paper - ended up cleaning the printer head as per user guide and bingo printer functioned ok after spending hours trying to fix fault. Happy little camper now.
Regards Denis